CUSTOMER SERVICE

ESTABLISHED BIFOLD DOOR SUPPLIER & INSTALLER

Headquartered in Basingstoke, Excellent Bifold Doors is with our customer every step of the way. If you need help with any type of bifold doors in Hampshire, Surrey, and Berkshire, we’ve got you covered.

If you’re having any service issues with Excellent Bifolding Doors products, could you please fill out the customer service form below and we’ll respond as soon as possible.

CUSTOMER SERVICE FORM

Please fill in the customer service form and our friendly representatives will be happy to help. If possible, please send any pictures concerning the issue you’re having as we may be able to help remotely.

We’re always looking for ways to improve your customer service, so let us know if there’s anything we can do that would make things smoother!

Please attach any images that may help us identify the issue.

FAQs

We know that you may have questions about your home improvements by Excellent Bifolds and we’re always happy to help.

What are Bifold Doors?

Bifold doors add a sense of luxury and look stunning. Bifolding doors enable you to really open up your home, perfect for a wider conservatory or rear extension entrance because they concertina back on themselves, using minimal space when open. Flexibility and usability are key features of bifold doors. You can have them fully open, fully closed or anywhere in between. When they are closed you get the same warmth, noise-reduction and security provided by all aluminium framed doors. Bifolding doors can open left to right, or right to left and are available with options for glazing, colour, hardware and security to suit your requirements.

Secured By Design is a police security organisation that works with police forces to deliver a range of crime prevention initiatives to make homes more secure. Working alongside the Police Service in the UK, Secured By Design aims to achieve sustainable reductions in crime through design and other approaches. Today, products like doors and windows have to be certified by a UK Accreditation Service (UKAS) certification body before being considered for SBD’s Police Preferred Specification. Excellent Doors offers a range of doors that have achieved this accreditation.

Energy Efficient glass is used in double glazing and triple glazing to help reduce heating bills and improve the carbon footprint. Most new builds will be fitted with energy efficient doors and windows. Owners of older properties are advised to replace any single or old style double-glazing with new energy efficient glass. Unlike single glazing, new energy efficient glass included coated (low-emissivity) glass to stop heat escaping through windows and doors. It offers highly beneficial thermally insulating properties to keep cold out and warmth in. Double glazed windows will have 2 sheets of energy efficient glass with a gap in between of about 16mm. Triple glazing has 3 sheets of glass. The gaps in between forms an insulating barrier and is sometimes filled with gas. Energy efficient glass not only helps to reduce heating bills by making rooms cosier with less draughts, but it also reduces external noise, make your home a more peaceful place to be.

Bifolding doors could be a better choice than sliding doors if you want to create a stunning feature for your home. Bifolding doors add a sense of prestige, whereas sliding doors are perhaps a more practical solution. Both are space-saving patio doors, and both will have excellent thermal properties. Bifolding doors will provide a wider entrance and will open to provide uninterrupted panoramic views, whilst sliding doors may appeal as the view will be the same whether open or closed, however, as the doors slide to the side, the opening won’t be as wide as what you can achieve with bifolding doors.

The best double glazed door will be one that is matched to suit your requirements, is thermally efficient and highly secure. The style of double glazed door you choose will much depend on where you want the door to be placed. If you are looking for a double glazed front door, a composite door will be a good choice. If you are looking for a French door, a uPVC or timber door will be perfect. If you are looking to create a stunning feature in your home, aluminium double glazed bifolding doors will be a great option. A quality double glazed door will be A Rated, C rated, of Triple Glazed with a 0.8 u value. This will help to reduce condensation by up to 70% and reduce heat loss through the doors by up to 94%. At Excellent Doors, we offer a 10 year insurance backed guarantee on all our double glazed doors.

Yes, double glazed doors and windows will help to reduce condensation. Condensation occurs when warm air collides with cold surfaces, or when there is too much humidity in your home. This is common in winter, when your heating comes on in the cooler hours of the mornings or evenings. Cooking, showering and drying clothes can also release warm moisture into the air inside your home and when this moisture-packed warm air comes into contact with a chilly surface, such as a window or glazed door, it cools down quickly and releases the water, which turns into liquid droplets on the cold surface. If condensation isn’t dealt with it can go on to encourage growth of black mould on walls, ceilings and around your windows and doors. Ventilation is key in reducing condensation, and wall and loft insulation will also help. Double glazed windows and doors stay much warmer than single glazed ones, therefore don’t experience as much condensation. If you are still getting condensation on your double glazed windows, you will need to take steps to reduce the humidity in your home, such as with extractor fans or using de-humidifiers.

Doors do come in different sizes. UK building regulations state a minimum height and width of entryway to a house, but as long as the door meets this requirement, it can be any size at all. Standard external door sizes include widths of 27, 30, 33 and 36 inches, with heights from 6.6ft (80 inches) – 8ft. New builds usually feature a standard door width of 36 inches, and height 80 inches.

If you are looking for the ultimate in security, a steel door is stronger than wood, upvc or composite doors. Aluminium doors have also become increasingly popular in recent years and offer a high level of security and come with reinforced glass. Bifold doors are very secure and have multi-point locking mechanisms which are operated on the inside. Sliding doors have multi-point locking mechanisms vertically up and down for maximum strength and upvc doors can have anti-snap locks fitted as well as dead bolts for increased security.

The natural strength of aluminium provides enhanced security for your home. The aluminium doors in the Excellent Doors range all feature multi-point locking mechanisms as standard and hold the prestigious BSI Kitemark, a worldwide trusted symbol of quality. Aluminium doors are stronger and more durable than uPVC and have the added advantage of being corrosion free. Because aluminium frames are so strong, skilled craftsmen can create a narrow profile bifold and sliding doors that allow the maximum amount of natural light to flood into a room. This results in a door that is strong, secure and stylishly attractive, combining slim sight lines and elegant styling.

The best external door will be one that is matched to suit your requirements, is thermally efficient and highly secure. The style of external door you choose will much depend on where you want the door to be placed. If you are looking for a front door, a composite door will be a good choice. If you are looking for a French door, a uPVC or timber door will be perfect. If you are looking to create a stunning feature in your home, aluminium bifolding doors will be a great option. A quality external door will be A Rated, C rated, of Triple Glazed with a 0.8 u value. This will help to reduce condensation by up to 70% and reduce heat loss through the doors by up to 94%. At Excellent Doors, we offer a 10 year insurance backed guarantee on all our external doors.

Bi-fold doors, window. Excellent windows, have done several projects for me. They are very good in what they do and their finishing touch is of a high standard. I would recommend this company.

Customer

Installation of Bi-fold doors, front door, porch door and windows Excellent Windows, Doors and Conservatories Ltd have delighted us with their services. They listened carefully to our requests, provided great solutions and installed them promptly to a high standard. In addition, the customer service has been excellent throughout. As a result, we invited them to do more work for us and would certainly recommend the company to other people.

Customer

All new windows to existing house and new extension including bi-fold and French doors. Excellent in all ways, from quotation to completion.

Customer

These guys are superb, the product is lovely, the installation was best we’ve seen! We were most impressed by the finish and attention to detail. Well done!

Customer

The whole process was really good. The installers worked quickly and efficiently, I am very pleased with the end results.

Ms Clarke, Basingstoke & Deane

GET IN TOUCH

Whether you would like more information or have any questions regarding our services or products, please feel free to contact us directly. Alternatively, you can use the enquiry form provided, and a member of our team will deal with your query as soon as possible.

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